faq’s

What is equestrian movement?

Equestrian Movement is the philosophy that you can train your horse without fear, without punishment, and in complete unison of mind, body and emotion. To read more about who we are, click her.

where are you based?

South East Queensland in the Scenic Rim, not far from Brisbane and the Gold Coast.

what currency is your pricing?

All of our pricing is listed in Australian Dollars.

What payment types do you accept?

Currently, we accept credit card payments for all payment types (one-off and recurring), and Paypal for one-off payments only at this stage.

When Can I access my online course?

Credit Card Payments: once payment has cleared (which is fairly instantaneous), you should have immediate access to the course.

Paypal: Once payment is confirmed, you will receive an invitation via email to access the course within 24 hours.

If you have any issues, please contact us.

i purchased attendance at a workshop and now cannot attend - can i get a refund?

Please review our refund policy and contact us as soon as possible. We reserve the right to keep attendance fees for late cancellation or no-shows.

i purchased the wrong course- help!!

Please contact us immediately to discuss. You will loose immediate access to the incorrectly purchased course and a refund will be determined only after investigation of how long and what content was used or downloaded. We reserve the right to refuse refund if there is evidence the course has been used or content has been downloaded (yes, we can track that).

 

what do you do?

Currently we offer:

  • Online training courses

  • Workshops (currently in SE Qld only)

  • Membership Program with free lesson plans

We look to expand our business to include a riding school and rehabilitation training centre, with the aim to help traumatised horses find a strong forever home.

what do your online courses cost?

The price of our courses vary, and can be viewed here.

once i pay for my online course, how long do i have to complete it?

When you pay for one of our online programs, you get instant life-long access to the course. This means you can work to your horses and your strengths and time-frames, without worrying you will miss out on anything.

can I start a payment plan for the online courses?

At this stage this is not available. Please contact us to discuss further.

I am having trouble logging into my account

Please see our HELP section for assistance, or contact us.

can i cancel my membership?

You can absolutely cancel subscription payments at any time at your discretion. Please see our HELP section for more information on how to cancel.

 

have a question?

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